All orders are processed within 24/48 business hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
For calculated shipping rates: All our orders over €19 include FREE shipping
24/48 Hour Shipping FREE
NOTE: We are not responsible for shipping carrier delays.
We accept returns up to 7 days after delivery, if the item has not been used and is in its original condition, and we will refund the full order amount minus the shipping and handling costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@plenika.store with your order number and a photo of the item's condition. We address these cases on an individual basis, but we will do our best to find a satisfactory solution.
We will send you an email once we have received and inspected your return to let you know that we have received the returned item. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a certain number of days.
** Mystery Boxes cannot be returned or exchanged if you do not like the contents. You must be fully aware that they are products from returns and department stores and that we do not guarantee a specific product. We will only process an exchange for the same product or one of similar value in the event it arrives broken**
01. Orders are processed within 24/48 business hours, excluding weekends and holidays.
02. Successfully placed orders will receive an email confirmation with the order details. If you have not received an email, please check your spam folder or contact us to confirm.
03. If you have any questions about your order, please contact us immediately at info@mina-esp.store We will not be able to make changes to your order once it has been shipped.
04. Please verify that you have entered the correct address. We are not responsible for non-delivery due to errors in the address you provided. We will refund the original order if the order is returned due to an incorrect address.